Frequently Asked Questions
Everything you need to know about your Hart Wholesale order.
What are your standard shipping times and costs?
We offer tiered shipping rates based on order value and weight. Standard delivery typically takes 3-5 business days, while expedited options are available at checkout for urgent home renovation needs.
Do you offer bulk discounts for trade professionals?
Yes, Hart Wholesale specializes in B2B supply. Trade accounts can access exclusive volume pricing and dedicated account management for large-scale residential or commercial projects.
What is your return policy for home hardware and supplies?
Items can be returned within 30 days of delivery provided they are in their original, unopened packaging. Please note that custom-cut materials or special order items may be subject to a restocking fee.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's portal to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for authorized trade accounts.
Are your products covered by a warranty?
Most of our hardware and home goods carry a manufacturer's warranty. Specific warranty periods vary by brand and product type; please refer to the product description for individual details.